Open

Mon - Thu
9 am - 4:30 pm
Fri
9 am - 3 pm

Utilities and City of Memphis

Latino Memphis strives to provide a reliable listing of health services, however the list is not guaranteed to always be accurate as a lot of information can change quickly. Please visit the provider's website directly or call to confirm the information provided. Latino Memphis do not endorse any of the providers listed. The resources are compiled from provider descriptions of their own services as well as other public data sources and is subject to change without notice.

If you are a provider or find that a listing that is unaccurate, please email communications@latinomemphis.org with the correct information to update the listing. If you are a provider, but you are not listed and would like to be included, please feel free to contact us to include your information.

Utilities

Memphis Gas, Light and Water

Light, gas, and water services

Locations

  • Main office: 245 South Main Street
  • North Community Office: 2424 Summer Avenue
  • South Community Office: 2935 Lamar Avenue
  • Whitehaven Community Office: 1111 East Shelby Drive
  • Millington Community Office: 5131 Navy Road

Contact Information

  • Report an outage: 901.544.6500
  • For builders: 901.528.4270 / crc@mlgw.org
  • Account, billing, payment arrangements: 901.544.6549
  • Start/stop/transfer, trouble/maintenance: 901.820.7878

24/7 Utility Emergency

Please call 901.528.4465 if you have an emergency. You can report gas leaks, electric wires down, broken water mains inside buildings, and unsafe street barricades.

Emergency Utility Assistance

Memphis Light, Gas and Water - Payment Extension Requests

Provides online form to request payment extension for utility bills beyond current due dates. If already cut off, customer must pay cut-off amount in full and is not eligible for special payment arrangement. Customers requesting extensions must have received cut-off notices within 10 days of calling and pay 25% of balances within 4 days after due dates of cutoff notices. Balances are extended for up to eight days past cut-off dates. Exceptions to these guidelines are available to customers with proof of temporary financial hardship caused by unemployment, hospitalization, or death of family member. May request payment extension by calling 901.544.6549 or by walking into any MLGW office.

901.544.6549
245 S Main Street, Memphis, TN 38101

Online request extension form
You must provide MLGW account numbers, access code OR last four digits of Social Security numbers, and working email addresses. 

MIFA

Provides emergency utility assistance for those with cut-off notices or whose utilities have been cut-off.

901.527.0226
910 Vance Avenue, Memphis, TN 38126

St Vincent DePaul

Provides money for rent/utility/medical bills or other needed financial assistance for residents of Memphis through different Catholic Churches when funding is available. Services include undesignated temporary financial assistance, medical expense assistance, utility service payment assistance, rent payment assistance, mortgage payment assistance.

901.722.4703 or 901.274.2137
1306 Monroe, Memphis, TN 38104

Shelby County CSA - Energy Crisis Program (For Imminent Cutoff)

Provides utility assistance as funding is available to Shelby County residents with past-due or cutoff notices or who have had their utilities cut off who meet low-income guidelines and have one of the following in the household: adult ages 60 and over, adult or child with disability, child under the age of 6, unavoidable emergency or loss of income within last 90 days causing difficulty paying utility bill. If you haven't had assistance since the previous October, you can apply for emergency or regular utility assistance. Shelby County CSA only pays the portion of MLGW bill that covers electricity and gas, will not pay for deposits and no longer pays reconnect fees to get utilities turned back on.

  • Main phone number to make appointments: 901.222.4280
    Only on Mondays at 8 am.
  • Alternate phone number to make appointments: 901.222.4281
  • Check on application status: 901.222.4315

3772 Hickory Ridge Mall Suite 516, Memphis, TN 38115

Internet and Cell Phone Service

Internet Essentials by Comcast & Low Cost Internet Service

Provides low-cost home Internet service to qualifying households.

Access Wireless - Lifeline Free Cell Phone Service

Lifeline is a government sponsored program that provides a free phone and 250 minutes per month for individuals that receive any public assistance program such as food stamps, Medicaid/Tenncare, Supplemental Security Income (SSI), Temporary Assistance for Needy Families (TANF), Low Income Home Energy Assistance Program (LIHEAP), National Free School Lunch, or Federal Housing/Section 8 Assistance.

City of Memphis Services

3-1-1 Call Center

Provides a city government information line which accepts citizen complaints and questions about city services, refers concerns to proper agencies, and tracks progress of responses to citizen concerns for the city of Memphis.

Services include city government information lines, waste management services, local government complaints/ombudsman offices, pothole damage reimbursement programs.

Emergency and non-emergency phone numbers

In this website you can find various types of services including ambulance, fire department, sheriff, police services among others.