Open

Mon - Thu
9 am - 4:30 pm
Fri
9 am - 3 pm

Job Board

Latino Memphis is bringing people together to get jobs done in our community! Employers can post job openings and those looking for a job can browse through many opportunities available in our community.
 

Job Applicants

Latino Memphis posts job openings from many employers throughout the Mid-South, however, Latino Memphis doesn’t take job applications for such job openings. You must contact the employer directly to submit your application. 

Your use of the Latino Memphis Job Board indicates you agree to and accept the terms listed in the Job Board Disclaimer. 

Employers

In addition to accepting the terms listed in the Job Board Disclaimer, please make sure you read the FAQ for Employers before posting your job opening.

 

American Financial

American Car Center is one of the largest and fastest growing car companies in the Southeast. We are here to serve and partner with good people with credit problems. This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at American Car Center, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, driv

Bilingual (Spanish) Collection Agent

We are currently seeking collections professionals to help service our large, and growing, portfolio. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team.

 

Job Responsibilities:

  • Contact customers to determine reason for payment delinquency and negotiate payment commitment
  • Handle accounts with speed and accuracy while maintaining professionalism
  • Complete phone calls to meet required performance standards and metrics
  • Confirm and/or negotiate payment arrangements; research any discrepancies
  • Maintain established objectives for delinquency, repossessions and net losses; stay informed of changes in policies and procedures
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Document all accounts accurately, clearly and concisely noting reason for delinquency
  • Responds with accurate information pertinent to the caller's questions using professionalism and integrity.
  • Adhere to all state and federal laws in the handling of accounts

Experience Required

Qualifications: • HS diploma or equivalent required. • Bilingual (Spanish) required. • Prior experience in financial services or similar industry preferred. Associates Degree or Bachelors Degree in business or related may be used as a proxy for the experience. • Excellent listening, oral - written communication skills • Attention to detail • Professional phone etiquette • Good follow up skills • Persuasive negotiation skills’ • Microsoft Windows and Internet-based applications experience required • Basic typing/data entry skills • Ability to multi-task Performance Measurements may include: • Maintain key performance metrics at required levels • Maintain delinquency and repossessions at prescribed levels • Complete phone calls to meet required metric standards • Ability to make appropriate decisions related to moving forward with repossession of vehicle and acceptable payment arrangements • Strong knowledge of all requirements for repossessions and contract extensions • Ability to make recommendations to management on unique collections cases • Ability to skip trace an account

Further Comments

Work Hours: • Full-time • Occasionally may need more than 40 hours per week to perform essential duties.

Perks

• Paid Training • Monthly bonus potential ranging from $500 - $10k • Medical, Dental and Vision Benefits • Short Term/Long Term Disability • Life Insurance • Overtime potential • Paid time off after 90 days • Major holidays paid

Salary

$32,000.00 to $133,000.00 /year

How to Apply

email: samantha.neal@americancarcenter.com OR Indeed.com (American Financial)

American Financial
Memphis, TN 38015